Frequently Asked Questions

Orders & Shipping

How long will my order take to process?
Most orders are processed within 1-2 business days. During peak periods, processing times may extend slightly.

Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary depending on your location.

Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking link via email.

What if my order hasn’t arrived?
If your order is delayed, please check the tracking information first. For further assistance, visit our Support Page.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery, provided items are unused and in their original packaging.

How do I initiate a return?
Visit our Returns Portal to start the process.

When will I receive my refund?
Refunds are processed within 5 business days after we receive your returned items.

Products

Are your products ethically sourced?
Yes, we prioritize sustainable and ethical sourcing for all our materials.

How do I care for my purchase?
Care instructions vary by product. Refer to the label or product description on horganshome.com for details.

Do you restock sold-out items?
Popular items are often restocked. Sign up for notifications on the product page.

Account & Payments

How do I reset my password?
Click “Forgot Password” on the login page or visit Account Recovery.

What payment methods do you accept?
We accept major credit cards, PayPal, and select regional payment options.

Is my payment information secure?
Yes, all transactions are encrypted for security.

Miscellaneous

Do you offer gift wrapping?
Yes! Select the gift-wrap option at checkout.

Can I cancel or modify my order?
Changes must be requested within 1 hour of placing the order. Contact us via the Support Page for urgent requests.

Where can I find more details about your policies?
Visit our Terms of Service or Shipping Policy pages.