Returns & Refunds Policy

At HorgansHome.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery for most items, provided they are unused, in their original condition, and with all tags attached. Some products, such as sale items or personalized goods, may not be eligible for return unless faulty.

To initiate a return, please contact our customer service team for assistance. You may be required to provide proof of purchase. Once your return is approved, we’ll guide you through the process.

Refunds

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you’d like to exchange an item for a different size or color, please contact us. Exchanges are subject to availability.

Faulty or Damaged Items

If your item arrives damaged or defective, please notify us immediately. We’ll arrange a replacement or refund as soon as possible.

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as we cannot be held responsible for lost returns.

For further assistance, please reach out to our customer service team. We’re happy to help!